Tony Weisman, former Chief Marketing Officer, Dunkin’
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Discussion from this episode includes…
- How did Tony get started in marketing?
- You need a broad understanding of all the stakeholders at your business
- Don’t look for data to validate what you’ve already done.
- Senior leaders need to blend data and judgement.
- “I don’t need data; I need insights. Tell me what I don’t know.”
- It takes courage and skill to gather data in a coherent way
- For low-consideration purchases, it’s about delight, not loyalty.
- What can you do to make a less-loyal customer visit you one more time?
- How have you removed the fear of failure for your teams?
- “Brand” is elusive (and it’s in an unsettled moment)
- How much of brand creation happens organically?
- People like to be discoverers
- What do the next 12 months look like for businesses and marketing budgets?
- You have to invest in content: a good story and good storyteller.
- Data is important beyond increasing confidence in decisions you’ve already made.
New episodes of Data-Driven CMO are released every Thursday.